In a recent survey conducted as part of the CRN MSP 500 project, top executives were asked to share the most significant change their managed service provider company made in the past year to drive success. The responses from 20 executives shed light on the evolving landscape of managed services.
One common theme among the executives was the adoption of new technologies and business processes to meet the changing IT needs of clients. Many companies have focused on developing expertise in AI and automation, both for internal operations and client services. Strategic acquisitions to expand technology portfolios and geographic reach were also highlighted, along with a strong emphasis on a “customer first” culture.
Executives from various companies shared their insights, such as Abby Hanson from ABM Technology Group who emphasized the development of an AI business unit for foundational security and data governance. Vince Sciarra from Acuative highlighted the restructuring of sales and operations teams to prioritize customer satisfaction, while CR Howdyshell from Advizex Technologies discussed the addition of new practices focusing on key verticals like SLED, healthcare, and AI.
Other executives, like Bones Ijeoma from AllSafe IT, emphasized the expansion of co-managed IT services to empower businesses with transformative solutions. Joshua Dinneen from Blue Mantis shared the company’s recapitalization under Recognize, a private equity firm, which has accelerated growth through strategic acquisitions and expansions.
From CDW investing in tech upgrades to Critical Start launching managed XDR services, each executive showcased a unique approach to driving success in the ever-evolving managed services industry. The commitment to innovation, customer-centricity, and strategic partnerships were common threads woven through the responses, highlighting the dynamic nature of the MSP landscape.