Enterprises in Europe are increasingly relying on managed network services providers to enhance their digital transformation efforts, according to a recent report by Information Services Group (ISG). The report highlights the growing complexity of modern ICT infrastructures and the rising threat of cyberattacks as key drivers for this trend.
With advancements in digital infrastructure and the emergence of technologies like AI and GenAI, there is a greater demand for managed network services and network-as-a-service offerings. These technologies require specialized expertise to navigate distributed applications and hybrid operating environments, where workloads and data are spread across on-premises, cloud, and edge network facilities simultaneously.
Jon Harrod, a partner at ISG Network Advisory, noted that enterprises are increasingly adopting multicloud configurations and transitioning owned assets to network-as-a-service to facilitate business transformation. This shift allows companies to reduce IT capital expenditures, streamline staff and training, and mitigate risks associated with software updates.
Managed network services encompass a range of offerings, including enterprise planning, infrastructure provisioning, remote installation management, fault diagnosis, disaster recovery, and more. These services enable enterprises to leverage various network technologies provided by MNS providers to gain a competitive edge.
As network function virtualization continues to evolve, enterprise workloads are spread across mobile, branch, and edge devices within the network, adding complexity for internal ICT teams. This complexity underscores the importance of MNS providers in managing on-premises and hybrid computing environments effectively.
MNS cybersecurity services play a crucial role in ensuring robust security through measures like firewalls, audits, intrusion detection systems, and ongoing software updates. These services help enterprises maintain secure network operations while providing specialized support to address evolving cybersecurity threats.
The report also explores challenges faced by Europe’s CIOs and CISOs in articulating ROI expectations for their ICT investments. These executives expect managed service providers to offer technical solutions and strategic guidance to quantify the business impacts of their investments aligning with business objectives.
For more insights on how MNS providers are meeting the challenges of growing network complexity and evolving customer demands, refer to the ISG Provider Lens™ Focal Points briefing. The report evaluates the capabilities of 33 providers across various quadrants, recognizing leaders like Accenture, Colt, Deutsche Telekom, GTT, and Orange Business for their excellence in managed network services.
In addition, the report highlights companies like Capgemini, Computacenter, and DXC Technology as Rising Stars with promising portfolios and high future potential. Accenture is recognized as the global ISG CX Star Performer for 2024 among enterprise managed network service providers for its exceptional customer satisfaction scores.
Customized versions of the report are available from Deutsche Telekom, GTT, and Orange Business. The 2024 ISG Provider Lens™ Enterprise Managed Network Services report for Europe is accessible for subscribers or one-time purchase on the webpage.
About ISG Provider Lens™ Research:
The ISG Provider Lens™ Quadrant research series combines empirical research and market analysis with real-world experience to guide enterprises in selecting sourcing partners. ISG advisors use these reports to validate their market knowledge and make recommendations to clients.
About ISG:
ISG is a global AI-centered technology research and advisory firm trusted by over 900 clients worldwide. The firm leverages AI to help organizations achieve operational excellence and faster growth by maximizing the value of their technology investments.
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Contacts:
Press:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Philipp Jaensch, ISG
+49 151 730 365 76
philipp.jaensch@isg-one.com