Using IT service management can help businesses save money and reduce the hassle of running their own technology services. Managed services, which include prepackaged hardware, application software, and associated support, are sold with bundled pricing and can be purchased for specific components of a company’s technology infrastructure. This allows an external party to maintain the software, infrastructure, and end-user support. There are six key benefits to using ITSM, including predictable costs, reducing tech staffing challenges, freeing up resources, access to high-end tools, improved support, and simplified scalability. However, there are also potential drawbacks, such as vendor risk, limited control, and business risk. To get started with IT managed services, businesses should assess the long-term viability of their MSP, understand pricing and contract terms, and set the foundation for a productive relationship.