Businesses looking to improve service delivery with limited resources have two options: managed IT services or staff augmentation. Staff augmentation involves outsourcing staff rather than specific services, allowing businesses to leverage skilled professionals for top-priority tasks without overtaxing internal staff. However, managed IT services may be more cost-effective for businesses with a certain level of IT maturity. It’s important to define a line of demarcation between outsourced services and staff and to reassess contracts annually. Ensuring return on investment means making sure providers are delivering on SLA requirements and building in room for growth. With so many contracts in the IT landscape, it’s recommended to hire an IT vendor management professional to identify potential issues and ensure contractual obligations are met.