Using IT service management can be a game-changer for businesses looking to cut costs and reduce the hassle of running their own technology services. Managed services are prepackaged hardware, application software, and support sold with bundled pricing. This includes subscription-based cloud applications like Google Workspace, Microsoft 365, or Adobe Creative Cloud. You can even purchase managed services for specific components of your current technology infrastructure, ranging from email services to network monitoring and cybersecurity. The benefits of ITSM are numerous, including predictable costs, freeing up resources, access to high-end tools, improved support, and simplified scalability. However, there are potential drawbacks to consider, such as vendor risk, limited control, and business risk. To get started with IT managed services, it’s important to assess the long-term viability of your MSP, understand pricing and contract terms, and set the foundation for a productive relationship. Taking time to assess your goals and criteria for success will help shape your MSP selection and position your company for a successful relationship.