Spinnaker Support, a leading third-party software support provider, has announced a significant update to its services portfolio in response to increasing customer demand. The update aims to give enterprises more control over their software support and managed services strategies. Additionally, Spinnaker is introducing The Ultimate Support Guarantee, an industry-first agreement designed to address the perceived risks associated with switching away from Oracle or SAP support.
As part of this major services upgrade, there are three key features included in Spinnaker’s third-party software support package at no additional cost. The first is Spinnaker Shield, which allows IT leaders to enhance their organization’s security posture and proactively respond to the ever-evolving security landscape. The second feature is Spinnaker Intelligence, an AI/ML tool that assists with rapid issue resolution by leveraging anonymized historical data. Lastly, Spinnaker Link enables enterprises to deploy interoperability solutions specific to their unique IT environment, freeing them from vendor restrictions.
Matt Stava, CEO of Spinnaker Support, expressed the company’s commitment to its existing customers and emphasized the availability of alternatives when it comes to software support. He stated that this marks a shift in how they communicate the delivery of their solutions to enterprise customers.
Stava added, “We are pleased to now make expanded services available to serve the needs of enterprises globally and offer them access to our extensive portfolio of third-party support, managed services, consulting, and state-of-the-art security to optimize their software ecosystems.”
By relying on Spinnaker for third-party software support across Oracle and SAP environments, enterprises can take control of their IT roadmap and allocate capital to other pressing IT needs and digital transformation projects. Spinnaker can deliver savings of up to 62% compared to vendors.
Transitioning support is seamless and low impact, with Spinnaker’s experienced team of Oracle and SAP experts guiding organizations through the process.
One notable addition to Spinnaker’s offerings is The Ultimate Support Guarantee (USG), the industry’s first Oracle and SAP software support guarantee. This guarantee addresses concerns such as legal compliance, security, interoperability, license issues, or technical issue coverage. If Spinnaker fails to deliver the agreed services or organizations wish to return to Oracle- or SAP-provided support, Spinnaker will facilitate the return and cover associated costs as outlined in the USG.
Stava expressed pride in the Ultimate Support Guarantee, stating that it offers business leaders the peace of mind they deserve when deciding to move away from vendor-provided support.
With an impressive 96.3% overall customer satisfaction rate, Spinnaker stands by its customers and its record of service.
For more information about Spinnaker Support and its services, visit www.spinnakersupport.com.
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About Spinnaker Support:
Spinnaker Support is a trusted provider of enterprise software solutions for over 1,300 companies worldwide. Their experts offer a comprehensive portfolio of third-party support, managed services, consulting, and state-of-the-art security for Oracle, SAP, JD Edwards, Salesforce, and Microsoft. By partnering with Spinnaker, enterprises can make software decisions based on their business initiatives rather than their software provider’s roadmap.
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