CallTower: Streamlining Communication for Businesses
Many businesses are facing challenges with multiple internet telephony systems that cater to the specific needs of different departments. This can lead to communication issues, as different systems operating on separate networks make it difficult for colleagues to connect seamlessly.
In addition to hindering company-wide communication, having multiple systems also means there is no central location for recording all communications. Traditional setups often require employees to log in and out of different systems to contact each other, leading to wasted time and potential data loss.
Furthermore, integrating internet telephony systems into existing on-premises infrastructure can bring about additional problems, such as system incapacitation when a line goes down. Without immediate restoration by technicians, the entire business operation is at risk.
To address these challenges, businesses are increasingly moving their telephony systems to the cloud. Cloud-based phone systems offer cost savings compared to on-premises systems, with IDC research showing a 20 to 40 per cent reduction in total cost of ownership.
One company, CallTower, has developed a provisioning portal that allows for the hybridization of leading internet communication platforms like Cisco, Zoom, and Microsoft Teams. This enables businesses to enjoy a more secure and streamlined communications infrastructure.
William Rubio, CRO at CallTower, emphasizes the flexibility and risk reduction that a hybrid solution offers. By combining platforms like Microsoft Teams Calling with Webex Calling, businesses can ensure seamless communication across diverse ecosystems while mitigating the risk of service disruptions.
CallTower provides enterprise-grade cloud-based SIP trunking in over 70 countries. Their solution has become essential for businesses worldwide, especially after the Covid pandemic highlighted the importance of internet telephony in day-to-day operations.
While some clients may initially be hesitant about transitioning to the cloud due to concerns about ROI and system management, CallTower has successfully helped companies like a major global beverage conglomerate make the switch. By implementing a “crawl-walk-run” strategy and gradually transitioning to cloud-based communication, businesses can realize significant cost savings and future-proof their communications.
With a focus on efficiency and ease of use, CallTower continues to expand its international reach and develop innovative communication solutions. Their mission is to enable teams to work faster, smarter, and more cost-effectively by providing integrated communication solutions that streamline collaboration and enhance productivity.
For more information on CallTower’s solutions, visit calltower.com.