Ilkeston-based IT managed service provider IDT is continuing to grow with the addition of a new IT Support Engineer, Andy Hopkinson. Hopkinson joins IDT as part of the company’s commitment to providing unique and human IT support in a digital age.
Operations director at IDT, Lawrie Moon, emphasized the importance of maintaining a personal touch and duty of care as the business expands. He stated, “We always emphasize the human element of our business and how important it is to build trust and relationships with our customers. Happy customers stick around, and that’s our goal.”
This marks the fourth hire for IDT this year, with Moon hinting that more additions may be on the horizon. Hopkinson expressed his excitement about joining IDT, noting the welcoming atmosphere and culture in the office. He mentioned his eagerness to develop new skills by handling a variety of support queries from customers.
Hopkinson shared his enthusiasm for IDT’s values of making IT human and delivering exceptional service. He looks forward to meeting and supporting customers while upholding these values. With a positive outlook and a focus on customer satisfaction, IDT continues to expand its team and offerings.