The latest SCN Top 50 Systems Integrators 2024 list has shed light on some interesting trends in the Pro AV industry. When asked about the importance of managed services to their business model, industry leaders shared their insights.
Joe Gillis, VP of Sales at New Era Technology, emphasized the significance of managed services in their AV business. With a global Video Network Operations Center (VNOC) and specialists across different time zones, they provide impactful guidance to ensure AV systems support digital transformation.
Jeff Stoebner, CEO of AVI Systems, highlighted the key role managed services play in their business model. By maintaining a professional service team dedicated to managed services, they ensure ongoing success for their customers’ audiovisual estates.
Bill Chamberlin, VP of Sales and Marketing at Verrex, stressed the importance of managed services as a substantial growth area for their business. With dedicated global managed service account managers, they integrate managed services into the sales process to reassure stakeholders about their proactive approach.
Curtis Heath, President of Business Solutions at Guitar Center (GC Pro/AVDG), mentioned that while managed services currently make up a smaller percentage of their revenue, it is a growing area as they expand their offerings.
Linda Lentz, VP of Sales Operations at IVCi, highlighted how their managed service program is essential to their business model, providing comprehensive support and strategic guidance to maximize clients’ AV investments.
David Riberi, President and CEO of LightWerks, emphasized how managed services are a cornerstone of their business model, providing clients with ongoing support and system updates for maximum uptime and user satisfaction.
Ashish Maru, Director of AV Technology at Red Thread, mentioned how managed services are increasingly important for ongoing support and maintenance to ensure efficient operation of clients’ AV systems.
Andrea Nicholson, Chief Strategy Officer at American Sound, shared how managed services are ingrained in their DNA, with a focus on proactive partnership with clients for transparent management and reporting of all AV/IT assets.
Overall, these industry leaders recognize the value of managed services in enhancing customer experience and driving business growth in the Pro AV industry.