The latest findings from the JumpCloud Q1 2025 SME IT Trends report highlight the growing importance of managed service providers (MSPs) as “critical allies” for SMEs looking to enhance their businesses and safeguard their data. According to the report, MSPs are playing a vital role in helping SMEs combat cyber threats, with a significant increase in UK SMEs relying on channel partners to manage their IT and bolster security measures.
With 45% of SMEs reporting cyber attacks, particularly phishing incidents on the rise, the need for robust security measures is evident. The report also reveals a positive trend in increasing IT budgets, with 80% of SMEs expecting to invest more in security tools and services in the coming quarter.
In addition to security concerns, SMEs are turning to MSPs for assistance in navigating complex IT infrastructures and addressing issues like shadow IT, where unauthorized app usage poses a growing risk. The report also highlights the dual nature of AI, offering productivity gains but also widening security vulnerabilities beyond current tools.
Rajat Bhargava, co-founder and CEO of JumpCloud, emphasized the importance of resilient cyber security measures and unified IT management platforms for SMEs in 2025. The report suggests that MSPs can help alleviate customer challenges, particularly in areas like password management and biometric defenses.
As SMEs continue to face escalating security threats and embrace AI technologies, the role of MSPs as trusted partners in implementing effective cyber security measures becomes increasingly crucial.