Enterprises in Europe are increasingly relying on managed network services providers to drive their digital transformation efforts, a new report from Information Services Group (ISG) reveals. The report highlights the growing complexity of modern ICT infrastructures and the rising threat of cyberattacks as key factors driving this trend.
With advancements in digital infrastructure and the emergence of technologies like AI and GenAI, there is a greater demand for managed network services and network-as-a-service offerings. Enterprises are turning to MNS providers to navigate the complexities of distributed applications and hybrid operating environments.
According to Jon Harrod, partner at ISG Network Advisory, enterprises are leveraging multicloud configurations and transitioning to network-as-a-service to facilitate business transformation. This shift allows them to reduce IT capital expenditures, streamline operations, and mitigate risks associated with software updates.
Managed network services encompass a range of offerings, including enterprise planning, infrastructure provisioning, remote installation management, fault diagnosis, disaster recovery, and more. These services enable enterprises to adopt various network technologies to stay competitive in the market.
As network function virtualization continues to evolve, enterprises are distributing workloads across mobile, branch, and edge devices, adding complexity to their internal ICT workforce. This complexity underscores the importance of MNS providers in managing on-premises and hybrid computing environments effectively.
MNS cybersecurity services play a crucial role in ensuring network security through measures like firewalls, audits, intrusion detection systems, and ongoing software updates. These services provide robust security while offering specialized support to enterprises.
The report also explores challenges faced by Europe’s CIOs and CISOs in articulating ROI expectations for ICT investments. Managed service providers are expected to offer technical solutions and strategic guidance to align investments with business objectives.
For more insights on how MNS providers are addressing network complexity and meeting enterprise demands, check out the ISG Provider Lens™ Focal Points briefing. The report evaluates the capabilities of 33 providers across various quadrants, with Accenture, Colt, Deutsche Telekom, GTT, and Orange Business named as Leaders in multiple categories.
In customer experience, Accenture is recognized as the global ISG CX Star Performer for 2024 among enterprise managed network service providers. The report is available for subscribers or one-time purchase on the ISG Provider Lens™ webpage.
ISG is a global AI-centered technology research and advisory firm that partners with over 900 clients worldwide. For more information about ISG Provider Lens research and the firm’s services, visit their website. View the source version of this news post on businesswire.com for more details.
For press inquiries, contact Will Thoretz at ISG or Philipp Jaensch at ISG.