Businesses looking to improve their service delivery with limited resources have two options: managed IT services and staff augmentation. Staff augmentation involves outsourcing staff rather than specific services, allowing businesses to leverage skilled professionals for top-priority tasks without overtaxing internal staff. Managed IT services, on the other hand, provide technology expertise on demand. According to ISACA’s Rollinson, there are benefits to both options and they don’t exist in isolation. Combining both can help address mission-critical efforts more effectively. Cost is a critical factor in managed IT service adoption, and Rollinson recommends detailed and thorough contracts to ensure budget benefits. Ensuring return on investment means making sure providers are delivering on SLA requirements and building in room for growth. With multiple contracts at any given time, Rollinson recommends hiring an IT vendor management professional to ensure contractual obligations are met and articulate the need for new agreements or providers.