The recent release of the SCN Top 50 Systems Integrators 2024 list has sparked discussions among industry leaders about the importance of managed services in their business models. Joe Gillis, VP of Sales at New Era Technology, emphasized the significance of managed services in their AV business, highlighting the impact of their global Video Network Operations Center on customer operational efficiency.
Similarly, Jeff Stoebner, CEO of AVI Systems, shared how their commitment to managed services is a key strength of their business model, ensuring the ongoing success of their customers’ audiovisual estates. This focus has led to a growing trend in offering managed services for project integration work.
Bill Chamberlin, VP of Sales and Marketing at Verrex, echoed the sentiment, emphasizing the importance of managed services as a substantial growth area for their business. With dedicated global managed service account managers, they ensure that managed services are integrated into the sales process.
Curtis Heath, President of Business Solutions at Guitar Center (GC Pro/AVDG), highlighted the growing importance of managed services for their revenue and growth strategy. Similarly, Linda Lentz, VP of Sales Operations at IVCi, emphasized the essential role of managed services in distinguishing their company in the AV integration industry.
David Riberi, President and CEO of LightWerks, and Ashish Maru, Director of AV Technology at Red Thread, both emphasized the importance of managed services in providing ongoing support and maintenance for clients’ AV systems. Andrea Nicholson, Chief Strategy Officer at American Sound, highlighted how managed services are ingrained in their company’s DNA, focusing on proactive support and maximizing ROI for clients.
Overall, industry leaders agree that managed services play a crucial role in enhancing customer satisfaction, driving productivity, and delivering significant value to clients in the Pro AV industry.