The latest SCN Top 50 Systems Integrators 2024 list has shed light on current Pro AV industry trends. When asked about the importance of managed services to their business model, industry leaders shared their insights.
Joe Gillis, VP of Sales at New Era Technology, emphasized the significance of managed services in their AV business. With a global Video Network Operations Center (VNOC) and specialists across three time zones, they provide impactful guidance to ensure AV systems support digital transformation.
Jeff Stoebner, CEO of AVI Systems, highlighted the key role managed services play in their business model. Their professional service team is dedicated to managed services, separate from the integration team, ensuring uninterrupted service levels for customers.
Bill Chamberlin, VP of Sales and Marketing at Verrex, stressed the importance of managed services as a substantial growth area for their business. With a focus on remote monitoring and staffing, they offer proactive solutions to evolving business models.
Curtis Heath, President of Business Solutions at Guitar Center (GC Pro/AVDG), mentioned that while managed services currently make up a smaller percentage of revenue, it is a growing area of focus for their growth strategy.
Linda Lentz, VP of Sales Operations at IVCi, highlighted how their managed service program is essential to their business model, providing comprehensive support and technical assistance to maximize client investments.
David Riberi, President and CEO of LightWerks, emphasized how managed services are a cornerstone of their business model, offering ongoing support and preventative maintenance to ensure client satisfaction.
Ashish Maru, Director of AV Technology at Red Thread, mentioned the increasing importance of managed services for ongoing support and maintenance of AV systems.
Andrea Nicholson, Chief Strategy Officer at American Sound, shared how managed services are ingrained in their DNA, focusing on proactive partnerships with clients for transparent management and reporting of AV/IT assets.
Overall, industry leaders agree that managed services are crucial for providing ongoing support, maximizing ROI, and ensuring client satisfaction in the ever-evolving Pro AV industry.