The launch aims to help MSPs meet demand for consumption models
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Ross Teague, CEO, Nebula Global Services
Nebula Global Services has unveiled a new global remote managed service aimed at assisting channel partners in adapting to changing buyer behavior.
The focus of the new offering is on providing support for security and networking platforms such as Cisco Meraki, Fortinet, Juniper, Palo Alto, Check Point, and more.
As the importance of network availability continues to grow and buyer journeys evolve, an increasing number of end clients are requesting that network and security issues be resolved remotely using consumption-based pricing models.
This trend is placing additional pressure on MSPs, VARs, GSI’s, and the wider tech channel to offer a broader range of 24/7 technical skills across various technologies and geographies.
“The cost of delivering remote managed services is becoming more challenging due to the range of technology platforms involved and the price points that need to be met,” said Nebula CEO Ross Teague.
“Partnering with a trusted channel services provider like Nebula can offer a more commercially viable option considering the additional operational overhead required to achieve the desired outcome, including team members, technical expertise, and round-the-clock availability.”
According to EY, 52 percent of companies plan to transition from subscription to consumption-based models in the next three years to better align with modern buying behaviors and provide enhanced customer value.
The growth of consumption-based remote managed services is being driven by flexible commercial models, improved performance and reliability, cost efficiency, and 24/7 access to expertise.
To meet market demand, MSPs are increasingly turning to channel services firms to complement their service offerings, especially in light of recent challenges such as the cost-of-living crisis and talent shortages.
With upcoming business challenges like the impending National Insurance rise for UK businesses, Nebula suggests that MSPs and channel firms will need to explore and adopt more agile commercial and delivery models.
Therefore, developing a more extensive and robust partner ecosystem should be a top priority for service firms like Nebula.
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